Terms and Conditions

Welcome to SKINCHÀ! These Terms and Conditions govern the use of our website and our products. By accessing our site or purchasing our products, you agree to be bound by these Terms. If you disagree with any part of the terms, please refrain from using our site.

SKINCHÀ operates as a sole trader business in the UK, offering skincare products exclusively to UK customers. Our products are intended for personal use only.

By using our website, you confirm that you are at least 18 years old or have parental consent. You agree to use our site responsibly and refrain from any unlawful activities, including unauthorized access or interfering with its operation.

We strive to ensure all product descriptions, images, and prices are accurate. However, we reserve the right to make corrections to any errors or omissions. All products are subject to availability. We may limit quantities or discontinue products at any time without notice.

Placing Orders: By placing an order on our site, you agree to provide accurate information and ensure payment. Orders are subject to acceptance and availability.

Payment: We accept major credit and debit cards via secure online payment methods. Payment is due at the time of order placement. All prices are in GBP.

Confirmation: Once you place an order, you will receive a confirmation email. This email is only an acknowledgment of receipt of your order and does not signify acceptance of your order.

Shipping Area: We ship to UK addresses only.

Processing Time: Orders are processed within 2-3 business days. Delivery time may vary depending on the location and courier.

Shipping Charges: Shipping fees apply and are calculated at checkout.

Delays: While we aim for timely delivery, SKINCHÀ is not responsible for delays due to courier services or unforeseen circumstances.

Returns Policy: Due to the nature of skincare products, we cannot accept returns for hygiene reasons unless the item is damaged or defective.

Damaged or Defective Products: If you receive a damaged or defective item, please contact us at info@skinbylena.com within 14 days of receipt. We may ask for photos as evidence and will arrange a replacement or refund.

Order Cancellations: You may cancel your order before it is shipped by contacting us directly. Once shipped, orders cannot be canceled.

All content on this site, including images, text, trademarks, and graphics, is the property of SKINCHÀ. Unauthorized use, reproduction, or distribution of any content is prohibited.

SKINCHÀ provides products "as-is" and does not make any specific guarantees. We are not liable for any indirect, incidental, or consequential damages related to your use of our products. Always perform a patch test on a small patch of skin before full application. Discontinue use if skin irritation occurs. Consult with a healthcare professional if you have concerns.

These Terms and Conditions are governed by and construed in accordance with UK law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the site constitutes acceptance of these changes.

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@skinbylena.com

Address: